Frequently Asked Questions
Everything you need to know about your Soeur experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders.
How can I return an item?
You have 14 days from the date of receipt to return any item. Products must be in their original condition with all tags attached. Please use our online portal to generate a return label.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow standard European sizing; however, if you are between sizes, we recommend choosing the larger size for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Alma for installments or Klarna, depending on your region.
How should I care for my Soeur garments?
To ensure the longevity of our natural fabrics like silk, wool, and linen, we recommend following the specific care instructions on the interior label. Most delicate items require dry cleaning or hand washing.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly for shipment. Therefore, we are unable to modify or cancel orders. You may return the items once they have been delivered.